Delivery & Returns
Delivery
Orders are prepared and dispatched from Poole, Dorset. Most personalised items are made to order. The estimated production time will be shown on the product page. Where an item is described as made the same day, this applies to orders received before the stated cut-off time and may exclude weekends and bank holidays. UK orders are normally sent using Royal Mail Tracked 48 unless another delivery method is shown at checkout. Delivery times are estimates and may be affected by Royal Mail delays, severe weather or other circumstances outside our control. Please check that your delivery address is correct before placing your order. We cannot guarantee that an address can be changed after production or dispatch has started.
Personalised and custom-made items
Because personalised and custom-made products are made specifically for you, they cannot normally be returned or exchanged simply because you have changed your mind. Please check all names, dates, wording, spelling, symbols, colours and other personalisation details carefully before submitting your order. We will produce the item using the information supplied by you.
Damaged, faulty or incorrect items
Please contact us as soon as possible if your order arrives damaged, faulty or different from what you ordered. Email contact@creo3d.co.uk and include:
Your order number
A description of the problem
Clear photographs of the item and packaging
Where appropriate, we will arrange a replacement, repair or refund.
Non-personalised items
For eligible non-personalised items, you may have the right to cancel and return the order within 14 days of receiving it. The item must be unused, in its original condition and returned safely packaged. Please contact us before returning anything. Unless the item is faulty or incorrect, return postage is normally the customer’s responsibility.
Contact
Creo3D Limited
Poole, Dorset, United Kingdom
contact@creo3d.co.uk