Privacy Policy
Last updated: 4 August 2026
About this policy
Creo3D Limited respects your privacy and is committed to protecting your personal information.
This policy explains what information we collect, why we use it, who we may share it with, how long we keep it and the rights you have under UK data-protection law.
Who is responsible for your information
Creo3D Limited is the data controller responsible for the personal information described in this policy.
Creo3D Limited
Company number: 16969818
Poole, Dorset, United Kingdom
Email: contact@creo3d.co.uk
Information we may collect
We may collect:
your name;
billing and delivery addresses;
email address and telephone number;
order, payment and transaction information;
personalisation details supplied for your order;
photographs, logos, designs or other files you send to us;
messages and correspondence;
technical information such as your IP address, browser and device type;
information about how you use our website; and
marketing preferences, where applicable.
We do not normally receive or store your complete payment-card details. Payments are processed by the payment provider selected during checkout.
How we collect information
We may collect information when you:
place an order;
create or use a customer account;
contact us by email, contact form or social media;
submit personalisation details or upload a file;
subscribe to marketing communications;
browse or use our website; or
interact with cookies and similar technologies.
We may also receive information from service providers involved in processing payments, operating our website or delivering orders.
How we use your information
We may use personal information to:
process and fulfil orders;
create personalised and custom-made products;
collect payment and prevent fraudulent transactions;
arrange delivery;
communicate about orders and enquiries;
provide customer support;
manage returns, refunds, repairs and replacements;
maintain business, tax and accounting records;
improve the website, products and services;
protect our website and business; and
send marketing messages where we have permission or another lawful basis.
Lawful bases
Depending on the purpose, we may process information because:
it is necessary to enter into or perform a contract with you, such as fulfilling your order;
it is necessary to comply with a legal obligation, including tax and accounting requirements;
it is necessary for our legitimate interests, such as protecting the business, responding to enquiries and improving our services, where those interests do not override your rights; or
you have given consent, such as for certain marketing communications or non-essential cookies.
The ICO states that a privacy notice should explain both the purpose for using personal information and the lawful basis relied upon.
Personalisation files
When you supply photographs, logos, designs, names or other personalisation details, we use them to create and complete your order.
Please do not submit sensitive personal information unless it is genuinely necessary for the product you are ordering.
You confirm that you have permission to provide and use any material you submit.
Who we may share information with
We may share relevant information with trusted service providers, including:
Squarespace, which hosts and operates our website;
payment-processing providers;
Royal Mail or another delivery provider;
accounting, bookkeeping or tax-service providers;
website analytics, security and technical-support providers; and
professional advisers, regulators or public authorities where required by law.
We share only the information reasonably necessary for each provider to perform its service.
We do not sell personal information.
International transfers
Some website, payment or technology providers may process information outside the United Kingdom.
Where required, we rely on safeguards recognised under UK data-protection law, such as UK adequacy regulations or approved contractual protections.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, warranty and dispute-resolution requirements.
Order and transaction records may normally be retained for up to six years after the relevant financial year or transaction, where required for tax, accounting or legal purposes.
Personalisation files may be deleted sooner when they are no longer needed to complete the order, unless they must be kept to resolve an enquiry, complaint or legal issue.
Marketing information is kept until you unsubscribe, withdraw consent or we determine that it is no longer appropriate to retain it.
Cookies
Our website may use cookies and similar technologies to:
make the website and checkout function correctly;
remember preferences;
protect the website;
understand website usage; and
support analytics or marketing, where enabled.
Non-essential cookies should only be used in accordance with the choices shown in the website’s cookie banner.
Squarespace or connected services may also place cookies. More detailed information should be included in the website’s cookie notice or cookie settings.
Marketing
We may send marketing communications where you have consented or where otherwise permitted by law.
You can unsubscribe using the link in a marketing email or by contacting contact@creo3d.co.uk.
Withdrawing marketing consent does not affect essential messages about an existing order.
Security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, alteration or disclosure.
However, no online service or transmission method can be guaranteed to be completely secure.
Your rights
Depending on the circumstances, you may have the right to:
request access to your personal information;
ask us to correct inaccurate or incomplete information;
request deletion of your information;
request restriction of its use;
object to certain processing;
request transfer of information in a portable format;
withdraw consent where processing relies on consent; and
complain to the Information Commissioner’s Office.
These rights may be subject to legal limitations or exemptions.
Complaints
Please contact us first so that we can try to resolve your concern:
contact@creo3d.co.uk
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
Changes to this policy
We may update this policy when our practices, service providers or legal obligations change.
The latest version will be published on this page with a revised update date.
Contact
Creo3D Limited
Company number: 16969818
Poole, Dorset, United Kingdom
contact@creo3d.co.uk